Frequently asked questions
How do I restore my purchases or subscription?
Open the app, go to Settings (or the paywall screen), and tap Restore Purchases. Make sure you are signed in with the same Apple ID you used to buy. Purchases are tied to your Apple ID, not your device.
How do I cancel or change a subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings, tap your name, then Subscriptions, and choose the app. You can also follow Apple's guide to canceling a subscription. Canceling stops the next renewal; you keep access until the end of the current period.
How do I request a refund?
Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com. We cannot issue refunds directly, but we are happy to help if something is not working.
How do I delete my account or data?
If an app offers an account, you can delete it from the app's Settings screen. You can also email hello@dualspark.io from the address on your account and we will delete your data within 30 days. See our Privacy Policy for details.
I found a bug or have a feature idea.
We would love to hear it. Email us with as much detail as you can. Many of our features started as a message from a user.